EXCHANGES AND RETURNS

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Is my purchase eligible for exchange, and how do I exchange my purchase?

Your purchase is eligible for exchange only if it meets the following conditions:

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

  • Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you receive the packaging and mush share pictures within 48 hours.
  • Products purchased during sale period /Promo / discounted pricing, are not eligible for returns or exchange.
  • Accessories are only eligible for returns or exchange within 7 days with complete packaging material.
  • Customised products or special bulk orders are not eligible for returns or exchange.
  • International orders are not eligible for returns or exchange.
  • Gifts purchased online are not eligible for exchange/refund/return.
EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 48 hours from the days of delivery via any of the following channels:

  • Call at +91-9643403802 , Monday – Friday 9.30 AM to 5.30 PM IST
  • Email us at crm@fandf.in
  • For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

Our customer care team will investigate and revert within 7 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • We will organize a reverse pick up from the address stated in your invoice
  • Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
  • Our credit notes can be used on our website and in stores.
REFUND POLICY
  • If your purchase meets the returnable conditions mentioned above, we will happily exchange and offer a fresh piece.
  • In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
  • The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores.
GENERAL TERMS & CONDITIONS
  • Orders once confirmed, cannot be cancelled/amended.
  • Products purchased during sale period / discounts are not eligible for return or exchange.
  • Products purchased prior to sale cannot be exchanged during sale period.
  • No refunds are entertained if the customer has provided wrong or incomplete shipping address.
  • Delivery will be charged again if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
  • No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
  • Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
  • In case of a damaged package, please retain the original packaging along with pictures (along with price tags, invoices, labels etc.) until   our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the delivery partner.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

*Slight Variation in Colour/design/appearance from what you see on your computer/mobile screen won’t be considered as a defect. It’s absolutely normal to have slight variations.

Colour Disclaimer :
We are not liable to refund the amount if product colour is slightly different from actual because it is handmade textile product, so actual colours may vary.

Hand Block/Woven textiles and handicraft products are made almost entirely by hand. Imperfections that should be expected include:

-Discolouration
-Pattern variations / asymmetric pattern and seam placement
-Design and paint smudges

It is widely accepted that these unique attributes are not defects.

We adhere to extremely high standards in our production process, but it is important to stress that these textiles are inherently imperfect (and undeniably beautiful!)

Every digital screen has a different capability to display colours, so actual colours may vary. We try to edit our photos to be as accurate as possible, but we cannot guarantee that the colour you see accurately portrays the true colour of the product.