PAYMENT
What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
- Credit cards – Master card & Visa card.
- Net Banking – all major banks
- Debit Carts – all major banks
- Wallets
How do I use Credit Notes, Gift Cards and Vouchers for making payments?
To use these online, simply enter the unique code provided when you check out. If your order value exceeds the balance amount on the credit note, the balance must be paid at checkout.
Terms of use for your credit note, gift card or voucher:
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- To apply a credit note, login from the same email ID to which the note has been issued.
- A gift card cannot be cancelled so ensure you enter the correct details of the recipient.
- Multiple gift cards and credit notes can be used together to pay for a single order. The same credit note can be used until the balance gets over. (still under discussion)
- No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift card.
- Vouchers will not be applicable during any periods of special pricing or sale.
- Discount vouchers will not be applicable on limited edition collections.
- Validity of credit notes, gift cards and vouchers cannot be extended.
If the payment was made using a credit note/gift card, a refund against the purchase will be in the same form.
What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at Phone Number 9643403802 or mail us at crm@fandf.in and we will resolve it for you
Our customer care team is available from Monday to Friday, from 9:00 am till 6:00 pm
GENERAL TERMS & CONDITIONS
- Orders once confirmed, cannot be cancelled/amended.
- Products purchased during sale period / discounts are not eligible for return or exchange.
- Products purchased prior to sale cannot be exchanged during sale period.
- No refunds are entertained if the customer has provided wrong or incomplete shipping address.
- Delivery will be charged again if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
- No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
- Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging along with pictures (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the delivery partner.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
*Slight Variation in Colour/design/appearance from what you see on your computer/mobile screen won’t be considered as a defect. It’s absolutely normal to have slight variations.
Colour Disclaimer :
We are not liable to refund the amount if product colour is slightly different from actual because it is handmade textile product, so actual colours may vary.
Hand Block/Woven textiles and handicraft products are made almost entirely by hand. Imperfections that should be expected include:
-Discolouration
-Pattern variations / asymmetric pattern and seam placement
-Design and paint smudges
It is widely accepted that these unique attributes are not defects.
We adhere to extremely high standards in our production process, but it is important to stress that these textiles are inherently imperfect (and undeniably beautiful!)
Every digital screen has a different capability to display colours, so actual colours may vary. We try to edit our photos to be as accurate as possible, but we cannot guarantee that the colour you see accurately portrays the true colour of the product.
